Your privacy is of the utmost importance to Crikes. This document explains in detail how your information is collected, used, and kept secure.
This Privacy Policy ("Policy") describes how Crikes manages the personal information of users across the Crikes platform — including the crikes.pro website, mobile app, and related services. Crikes believes that every user's privacy is a fundamental right, and we are fully committed to upholding it.
This policy is written in plain, clear language so you know exactly what information is collected, why it's collected, and how it's kept secure. Nothing is buried in legal jargon — Crikes is always transparent.
Crikes adheres to international data protection standards — particularly GDPR (General Data Protection Regulation) and applicable local laws. Our data protection team regularly reviews policies to ensure ongoing compliance with relevant regulations.
Crikes's Core Commitment: Your personal information will never be sold. It is used solely to provide services, ensure security, and meet legal obligations.
Crikes collects user information in several ways. Some data is provided directly by you, while other data is collected automatically. Full details are outlined below.
| Data Type | What information | How it's collected | Mandatory |
|---|---|---|---|
| Identity Information | Name, date of birth, gender | At Registration | ✔ Yes |
| Contact Information | Mobile Number, Email | At Registration | ✔ Yes |
| KYC Documents | NID, Passport, Selfie | Verification Time | ~ Where applicable |
| Financial Information | Deposit/Withdrawal History | Transaction Time | ✔ Yes |
| Device Information | IP, Browser, OS Type | Automatically | ℹ Automatic |
| Gaming Behavior | Bet History, Game Log | Automatically | ℹ Automatic |
| Communication Log | Support Conversation | Via Support Chat | ~ Where applicable |
We collect only the information necessary to provide our services. Collecting excessive or irrelevant data is against Crikes policy.
Transparency: You can view at any time from your account settings exactly what information Crikes has collected and how it is being used.
Crikes uses your information for the following purposes. Each purpose is supported by a valid legal basis.
Personalized Experience: Crikes may analyze your gaming preferences to show you personalized game recommendations and offers. This feature can be turned off from your account settings.
Crikes never sells your personal information. However, limited data may be shared with trusted third parties in the specific circumstances outlined below.
A data processing agreement is in place with every third party to ensure they uphold the same privacy standards.
What we don't do: Crikes never sells your information to advertisers, data brokers, or unrelated businesses. This is an unwavering Crikes policy.
Crikes stores your data in secure, high-protection data centers. We use 256-bit AES encryption at the database level and TLS 1.3 for data transmission. Server access is strictly limited to authorized personnel only.
Data retention periods on Crikes depend on the type of information. All data is retained while your account is active. After account closure, financial records are generally kept for 5–7 years in accordance with legal obligations. Personal identification data is deleted 12 months after account closure.
In the event of a data breach: In the event of a data security breach, Crikes will notify the relevant regulatory authority within 72 hours and inform affected users as promptly as possible.
The Crikes website and app use cookies and similar technologies. Cookies are small text files stored in your browser. They help remember your login status, improve our services, and personalize your experience.
Cookies can be deleted or blocked through your browser settings. However, disabling essential cookies will prevent Crikes from functioning properly.
Under GDPR and international data protection laws, you hold the following rights. Crikes respects these rights and makes them straightforward to exercise.
The Crikes platform may include links or integrations with third-party services — such as payment gateways, live chat providers, or game suppliers. These third parties operate under their own privacy policies, which are outside Crikes's control.
Crikes recommends reading the privacy policy of any third-party service before using it. Crikes is not responsible for how third parties handle your information.
Trusted Partners: Crikes works only with recognized and trusted third parties. Data processing agreements are in place with each partner to ensure your information remains protected.
Crikes services are intended exclusively for individuals aged 18 and above. We do not knowingly collect any information from minors under 18. If we become aware that an underage user has created an account on our platform, that account will be immediately closed and all collected data will be deleted.
A Note for Parents: If you suspect your child is using Crikes, please contact our support team immediately. We will take swift action.
Crikes may update this Privacy Policy from time to time — due to legal changes, new services, or improved security measures. For significant changes, we will notify you in advance via email or in-app notification.
Continued use of Crikes after any policy change will be considered acceptance of the updated terms. We recommend checking this page periodically. The date of the latest update is always displayed at the top of this page.
Get Notified: If you keep notifications enabled on Crikes, you will be automatically informed of any changes to the Privacy Policy.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact the Crikes data protection team.
Requests are typically responded to within 30 days. For complex cases that require more time, we will notify you in advance.
Crikes actively supports these rights. To exercise any of them, please contact our support team.
You have the right to know what information Crikes holds about you. You may request a copy of your data at any time.
If any of your information is inaccurate or incomplete, you may request a correction. We will update it promptly.
Under certain conditions, you may request the deletion of all your data. This will be completed within 30 days, provided there are no legal obligations requiring its retention.
In certain circumstances, you may request a temporary restriction on the processing of your data — for example, while a dispute about its accuracy is being resolved.
The right to download your data in a machine-readable format (JSON/CSV). This can be done directly from your account settings.
You can object to your data being used for marketing or profiling purposes. Simply do so through your account settings or by contacting support.
Your data and funds are completely safe with Crikes. Millions of Bangladeshis trust Crikes — come join them.
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