Crikes FAQ — All your questions answered here

No. Under Crikes' rules, each person may only operate one account. If multiple accounts are found using the same mobile number, email address, or device, all such accounts will be suspended and the balances may be forfeited. Play fair and stick to one account.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Set your new password and log in. Make sure your password is at least 8 characters long and includes a mix of numbers and special characters.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, or for high-value transactions, Crikes may ask for a photo of your national ID or passport. This is purely to keep your account secure. Once KYC is completed, the withdrawal process becomes even faster.

To close your account, contact us via live chat or email at [email protected]. Make sure to withdraw your balance before closing. Alternatively, Responsible Gaming You can enable self-exclusion from this page.

Minimum deposit on Crikes starts at just BDT 500. Deposits can be made via bKash, Nagad, Rocket, bank transfer, and cryptocurrency. The maximum deposit limit depends on your account level.

Please wait 15 minutes first. If your funds still haven't arrived, contact support via Live Chat with your bKash/Nagad transaction ID. Including a screenshot will help speed up the resolution. All issues are resolved within 1 hour at most.

Payment methods available on Crikes include: bKash, Nagad, Rocket, Dutch-Bangla Bank, DBBL Nexus Card, bank transfer, and cryptocurrency (USDT, BTC). Fast and secure transactions are guaranteed across all methods.

The minimum withdrawal amount on Crikes is BDT 500. However, bonus funds cannot be withdrawn until the bonus turnover requirements have been met. Your actual deposited funds can be withdrawn at any time.

A withdrawal pending for up to 30 minutes is normal. If it takes longer, contact support via Live Chat and provide your withdrawal reference number. If your KYC is incomplete, please complete it first.

Every bonus comes with specific wagering requirements. For example, a BDT 1,000 bonus with a 10x turnover means you must place BDT 10,000 in bets. These conditions must be met before you can withdraw your bonus. For details On the Promotions page View.

Loyalty points accumulate every time you log in and play. You can redeem them for free bets, free spins, or cash rewards. A cashback of up to 10% on net losses is also offered on a weekly basis. Promotions page Check it out.

After registration, free spins are included in the welcome package. Additionally, Slot Games Free spin offers on deposits are available for selected games in this category. Special weekly slots tournaments also award free spins as prizes.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature is available on certain markets, allowing you to sell part or all of your bet while the match is in progress. If a match is cancelled, your full stake is typically refunded.

Minimum bet on Crikes starts at just BDT 50. Maximum limits vary by game and market. Minimum spin on slot games starts from BDT 10. For more on betting limits, On the Betting page View details.

Log in and Slot Games or Bingo Go to the section. Select your preferred game → Set your bet size → Start spinning/playing. Rules and pay tables are available for every game. If it's your first time, try it out in free demo mode.

Go to the "Security" section in Account Settings → find the "Enable 2FA" option → add your mobile number. You will then receive an OTP every time you log in. With 2FA enabled, no one else can log in even if they know your password.

Yes. Crikes uses 256-bit SSL encryption. Your information is never sold to third parties. All data is protected in accordance with GDPR standards. To learn more, visit our Privacy Policy Read more.

Start by closing the app and reopening it. If that doesn't help, uninstall and reinstall the app. Check whether you have the latest update installed and make sure your internet connection is stable. If the issue persists, Support Contact us.

In the Crikes app, log in with your password first → go to Account Settings → enable the "Biometric Login" option → confirm with your fingerprint or Face ID. After that, a single touch is all it takes to log in every time.